NCCA

The principal objective of the National Carpet Cleaners Association is the establishment and maintenance of minimum standards within the carpet and upholstery cleaning industry, with the dual aim of safeguarding the reputation of the industry and protecting its customers, whether in the domestic or commercial sphere.

Members are required to abide by the Association’s Code of Practice, which covers such specifics as fair pricing, service, complaints procedures, liability and consumer protection, and is designed to ensure customer satisfaction at all times.

Most importantly, all members are expected to provide a fair deal for their customers, summed up by the NCCA motto "SERVICE WITH INTEGRITY".

TACCA

Being a member of The Approved Carpet Cleaning Association gives you peace of mind that when using one of their members you will have a qualified, insured and fully trained operative cleaning your carpets or upholstery.

The organisation promises to "to make sure all our members are trained, ‘kitted-out’ with the best equipment, fully insured and well trusted in our industry, once we have done this. it’s up to you the public, to help us maintain the quality our member database, by giving good, honest feedback after a job is completed by one of our members. All feedback is checked and cross-checked to make sure our members are giving the best possible service to our customers. If we receive low scores, we publish these and hope our members will ‘up their game’. If we get unresolved issues and find ‘in-favour’ of the customer, we will suspend the company’s membership and their listing from our website, until they resolve the issue at hand."